PRIVACY POLICY
Last updated: 31 July 2025
This notice sets out what personal information we collect from you as part of our recruitment process when you apply to be a Brand Ambassador, and what we do with it. We have outsourced our recruitment process to Eploy, who act on our behalf to manage the process.
This notice applies if you visit our website (www.higherinacademy.com).
Contents
Who we are and how to contact us
Our collection and use of your personal information
How long we keep your information
Managing marketing preferences
Closing your account
Who we share your personal information with
Our legal basis for processing your information
Transfers of information outside the UK and EEA
Your rights
Cookies and similar technologies
Who we are and how to contact us
We are Higherin, a company providing employment-related services to students and employers, including apprenticeships, placements, and career events.
Address: 9 Brighton Terrace, Brixton, London, SW9 8DJ
Phone: (+44) 0203 056 7700
Email: hello@higherinacademy.com
Our collection and use of your personal information
We collect personal information when you:
Visit our website
Apply for roles with us
We also collect data through cookies, such as your browsing activity. See the section ‘Cookies and similar technologies’ below.
When you apply for a role
When you apply for a role, we will create your profile on Eploy which is our applicant tracking system (ATS).
| Personal information | Purpose / use |
|---|---|
| Social media profile | You can create an account using an existing social media profile. |
| Name, gender, email address, whether you are currently a brand ambassador, how you heard about us. CV (optional) Marketing preferences | To create an account. To send you relevant communications (if you agree to receive them). To evaluate your application. |
| Address, phone number | To contact you about applications. You can add these to your profile. Some applications require a phone number. |
| University, degree, graduation year, degree type. Whether you are on a tier 4 visa or not. Role preference (single or multi brand BA), top and second employer choices, your clubs and societies. Social media you are active on and links to your profiles. Employers you have done an insight scheme with. Any further information and optional CV upload. | To apply for a brand ambassador role. To evaluate your application. To ensure you have an active social media presence. |
| Saved vacancies, your applications | To provide a record of any vacancies you have saved or applications you have made. |
If you are successful in your application
| Personal information | Purpose / use |
|---|---|
| NI number, bank details, ethnicity (optional), date of birth, gender (male or female) | To register you on our payroll system so we can pay you. Ethnicity - for statistical information. |
| Document uploads: licenses, passport scans, signed contracts | To carry out right to work checks for successful applications. To provide a record of your signed contracts. |
| Name, email address | To add you to our communication platform - Hivebrite. To communicate with you during your contract. |
Other uses of your personal information
We may also use your information for the following.
Investigate fraud or unlawful activity
Protect our business operations
Resolve disputes or troubleshoot
Create aggregated, anonymised insights that help us understand overall trends - this data does not identify you
How long we keep your information
We keep your personal information only as long as necessary for the purposes outlined in this notice.
We may keep certain information to comply with legal obligations, resolve disputes, or enforce our terms of use.
We will store all application data for 3 years to keep you updated with any job opportunities, events and competitions that are relevant to you. If you don’t wish to receive these, you can update your preferences in your Brand Ambassador account.
If we hire you, we will store your personal information for 3 years so we can provide you with a job reference.
If you have signed up to the Higherin database through the Higherin Academy application, you can find the privacy policy here.
Managing marketing preferences
For transactional application emails.
If you don’t want to receive future communications, please visit your dashboard and update your communication preferences here.
For marketing emails.
You can unsubscribe at any point by following the link at the bottom of the email.
Closing your account
To Close your account please email hello@higherinacademy.com
Who we share your personal information with
We will share your personal information with third parties who provide us with business services and who need it for those services.
For example, we use Eploy as our applicant tracking system to process applications and Hivebrite to manage communications for successful applicants.
We have agreements in place with third parties to make sure data is kept secure and handled appropriately.
We will share personal information with law enforcement or other authorities if required by applicable law.
If we sell our business or any part of it, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner.
Our legal basis for processing your personal information
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases which we may rely on, depending on what personal information we process and why.
Consent – for sending marketing emails and newsletters.
Contract – for providing services you've signed up for.
Legal obligation – if required to comply with the law (such as a court order).
Legitimate interests – for business operations such as troubleshooting, fraud prevention, and creating anonymised insights.
Transfers of your information outside the UK and EEA
Some of the processing of your information by our service providers referred to above happens in countries outside the European Economic Area (EEA) and the UK.
Such countries do not have the same data protection laws as the United Kingdom and EEA. But we require each of our providers to make sure they apply ‘appropriate safeguards’ designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like more information about the appropriate safeguards we use, please contact us.
Your rights
You have the following rights in relation to the personal information we hold on you. To make a rights request, please contact: privacy@higherin.co.uk
Access: the right to have a copy of the personal information we hold on you.
Correction: the right to correct any inaccurate personal information.
Deletion: the right in certain circumstances to request we delete your personal information. We will not be able to delete information we are legally required to keep or that we have legitimate business reasons to keep.
Objection: the right in certain circumstances to object to us processing your personal information.
Restriction: the right in certain circumstances to restrict the processing of your personal information. You can ask us to do this if:
you dispute the accuracy of your personal information;
our processing is unlawful but you prefer restriction to deletion;
we no longer need the information but you need it for legal reasons; or
you have objected to our processing and we are still dealing with this objection.
Portability: the right in certain circumstances to receive the personal information you have provided us in a structured, commonly used and machine-readable format. And to have it transferred directly to a third party if technically feasible.
You can also complain to the Information Commissioner’s Office, the UK regulator for data protection law. https://ico.org.uk/global/contact-us/
Cookies and similar technologies
We use cookies and similar tracking technologies on our website. These help us to:
recognise you and your device;
understand how you interact with our site and emails;
provide content tailored to your preferences.
They also help us promote our site and services to you when you are browsing other websites.
We use Facebook’s Advertising tool to create adverts of our services, which are hosted on a variety of areas within Facebook, including its news feed, Instagram’s photo feed and Facebook Messenger. Facebook will put cookies on to your browser to track if you view or click one of our ads. Any targeting is based solely on any information you have given to Facebook, and is only shown to us as aggregate data. We also do not expose any of your own personal identifiable information to Facebook.
We use a cookie management system that sets out what cookies are in which category, and that allows you to turn them on or off. The only category you cannot turn off is the ‘strictly necessary’ one as these cookies are necessary to make the website work and keep it secure.